How to Cash Out Your Winnings

How to Cash Out Your Winnings in a Few Easy Steps

Cashing out is very similar to depositing, with a few extra steps. Here’s what you need to do:

1. Verify Your Account: This is known as the KYC process and typically involves providing identification documents. It can take a few business days so keep that in mind.
2. Select Withdrawal Method: You can choose your preferred method from a list of options. Before you pick, consider the withdrawal limits (min and max) as well as the associated processing times.
3. Enter Withdrawal Details: You need to enter the amount and all related payment information, such as bank account details or online wallet address.
4. Confirm Withdrawal Request: Finally, you just need to review the payment details and click confirm.
5. Wait for Processing: Processing times can vary depending on the casino and your chosen payment method. Cryptos and e-wallets are the fastest, taking a few minutes to a few hours, while bank transfers are the slowest, usually requiring up to 5 business days.

Pro tip: Please note that you can verify your account at any point and we recommend you do this as soon as possible. This will ensure that there are no additional delays during the withdrawal process.

What You Need to Cash Out

To cash out your funds smoothly, make sure you have the following documents/information handy:

• Account Information: Username, password, name, address, and date of birth.
• Identification (ID): Valid driver’s license or passport.
• Proof of Address: Utility bill or bank statement dated within the last three months.
• Financial Verification: Payslips or bank statements.
• Payment Method Information: Depending on the chosen payment method, you’ll need either your bank account information or your crypto or e-wallet address.

Who to Contact if Something Goes Wrong?

Finally, if you have any issues or questions during the withdrawal process, you can reach out to:

• Customer Support: They are usually available through live chat and email. If you have a quick question or concern, use live chat, but if you need to send some screenshots or documents, email is the way to go.
• VIP Manager/Account Manager (If Applicable): If you’re a VIP player or have access to an account manager, they can offer personalized assistance and expedite the resolution of any withdrawal-related issues.