Frank Casino

Frank Casino Review

Frank Casino isn’t a fresh addition to the online casino market, but they are quite new to Canada. Starting out in 2014 as a gaming site for the Russian market, they’ve since branched out to command a more global appeal. Today, Frank supports a consistently growing library of thousands of games, and partnerships with all the best providers in the business.

One thing that immediately caught my eye was the rather strange use of the English language. This is particularly evident in the ‘Offers’ section where promotions are described a little strangely. I have a feeling this has a lot to do with the site’s Russian roots. But enough stalling, let’s get frank about Frank.

What Is the Welcome Bonus at Frank Casino?

Frank Casino isn’t shy when it comes to bonuses and promotions. Players can browse a virtual catalogue of Free Spins and Bonus Cash offers.

New players can hop on board the bonus train with a welcome offer that’s split over the first three deposits. The package adds up to a very generous C$2000 plus 310 Free Spins. What’s more is that for each deposit, players get to choose one of three offers. Here’s how Frank split it up:

First Deposit:

• Option 1 with a minimum C$10 deposit for 100% up to C$250 match bonus, plus 15 Free Spins on The Wild Machine
• Option 2 with a minimum C$300 deposit for 100% up to C$500 match bonus, plus 50 Free Spins on Space Wars
• Option 3 with a minimum C$600 deposit for 100% up to C$1000 match bonus, plus 60 Free Spins on Jungle Spirit: Call of the Wild

Second Deposit:

• Option 1 with a minimum C$10 deposit for 50% up to C$125 match bonus, plus 20 Free Spins on Hercules and Pegasus
• Option 2 with a minimum C$300 deposit for 50% up to C$250 match bonus, plus 50 Free Spins on Wild Water
• Option 3 with a minimum C$600 deposit for 50% up to C$500 match bonus, plus 100 Free Spins on Book of Tut

Third Deposit:

• Option 1 with a minimum C$10 deposit for 75% up to C$225 match bonus, plus 25 Free Spins on Hotline
• Option 2 with a minimum C$300 deposit for 75% up to C$375 match bonus, plus 75 Free Spins on Hot to Burn
• Option 3 with a minimum C$500 deposit for 75% up to C$750 match bonus, plus 150 Free Spins on Jumanji

Other Offers and Promotions

There are many short-term promotions, such as slot tournaments. These can last anywhere between a couple of days and a whole month and they change on a regular basis. You can also buy bonuses in the form of deposit matches, Free Spins, Franks (CP), and Cashback.

How to claim bonuses at Frank

• Log into your Frank account.
• Click the ‘Offers’ tab in the header menu.
• Select ‘Promotions’ or ‘Bonus Shop’ (where you can buy into promos).
• Browse through your options and hit ‘Join’ once you’ve made your choice.
• The site will provide easy to follow instructions.

VIP and Loyalty Program

At Frank you can collect a number of different bonus offers depending on how often you play, whether you participate and win in promotional campaigns or whenever you advance in levels. Rewards are given out in the form of Free Spins, Deposit Bonuses, Bonus Cash, Franks (Complimentary Points), and so on. Wagering requirements and payout limits also usually apply to rewards generated from the scheme.

Here’s how you climb the ranks:

• Beginner: C$0 to C$100.99 in deposits
• Regular: C$101 to C$2,500.99 in deposits
• Silver: C$2,501 to C$5,000.99 in deposits
• VIP-Gold: C$5,001 to C$25,000.99 in deposits
• VIP-Platinum: C$25,001 to C$50,000.99 in deposits
• Dark Knight: C$50,001 and higher in deposits

What Games Can I Play at at Frank Casino?

Frank Casino’s vast entertainment comes from well known providers like NetEnt, NYX, Microgaming, ELK Studios, Playson, NextGen, Evolution Gaming, Quickspin, Play’n GO and Yggdrasil.

Slots

The Slot games take up the lion’s share of the entertainment available, with over 2,000 options. There are plenty of flashy options like Jurassic Park, alongside other well known games like Avalon II and Thunderstruck.

If you’re a sci-fi fan like myself, you must try Battlestar Galactica with an RTP of 96.6%. On top of that, this is one of the most visually attractive slots out there, and you’ll surely enjoy the graphics.

Progressive Jackpots

Most players can’t get enough of the opportunity to score huge prizes on Progressive Jackpot Slots, and they’ll find a good selection of about 65 of these at Frank. These include the hugely popular Microgaming selection like Mega Moolah and its spinoff Mega Moolah Isis. You’ll also find titles like Treasure Nile, Major Millions, King Cashalot, Fruit Fiesta and more.

Live Casino

There’s a growing collection of over 30 Live Casino games at Frank. These come courtesy of both NetEnt and Evolution Gaming. The two providers do a great job of offering a choice from straight up options like Roulette and Blackjack, but also more novel games like Dream Catcher and Monopoly Live that are trademarks of Evolution Gaming.

Table Games

If you’re into Blackjack, Baccarat, Poker, and Roulette then you’re in luck. There are over 70 of these automated Table Games on site. It’s quite rare to find a large selection of these, with many sites preferring to focus on live dealer games instead. You’ll also find a selection of lesser seen options like Keno, Craps, Lotteries and Videopoker.

Payment Methods at Frank Casino

When the casino first launched, their deposit and withdrawals terms weren’t particularly generous. However, their mission to bring in players from Canada and beyond has resulted in new and improved policies.

What banking options are available at Frank Casino?

Deposit Methods: Visa, MasterCard, Maestro, paysafecard, Trustly, flexepin, ecoPayz, Klarna, ApplePay, Skrill, and Neteller.

Withdrawal Methods: Visa, MasterCard, Maestro, Trustly, flexepin, ecoPayz, Klarna, ApplePay, Skrill, and Neteller.

How to Deposit

Deposits are free and instant. Once you create an account simply click onto the cashier and follow the easy steps. This is what I did:

• I clicked on ‘DEPOSIT’
• I chose Skrill
• I added my Skrill details
• I input C$60 as my deposit
• I checked the information
• I confirmed the transaction

Right away, the money was in my account.

How to Withdraw Your Money

Players are allowed to withdraw up to C$100,000 every month, and withdrawals are processed within 24 hours. Just visit the cashier, select your method (it’s better to use the same method you deposited with) and wait for your cash to land.

I gamed for a while before I decide to withdraw. Once I did, this is what that process looked like:

• I clicked on ‘WITHDRAW’
• I chose Skrill, once again
• I decided to withdraw C$80
• I revised the info and confirmed the transaction

After half a day, the moeny was in my account.

Customer Support

Customer support is available through 24 hour Live Chat and Email. Strangely there’s no FAQ section on offer, which would have been helpful, particularly since the terms on the promotions are so light on detail. The team were friendly enough, but I got the sense that English wasn’t their first language, which might require you to rephrase a question or two.

I would definitely opt for Live Chat to contact Frank Casino. Since the team might not understand your request the first time around, Email would be a little too frustrating.