LuckyHour Casino

What Is the Welcome Bonus at LuckyHour Casino?

Players new to LuckyHour Casino can claim a 100% bonus up to C$750 and 100 free spins on their first deposit. Here’s the fine print you’ll need to keep in mind:

• The minimum deposit is set at C$30 – which is on par with the minimum at most online casinos.
• Wagering requirements are set at 40x for both bonus funds and free spin winnings.
• The free spins are credited at the rate of 20 spins every 24 hours after the offer is claimed.
• The bonus must be used within 10 days.
• There’s a C$7 maximum bet using bonus funds.
• Games contribute differently to wagering requirements. Slots and non-live casino and table games contribute 100% while most live casino and table games contribute 0%.
• The maximum cashout is set at a maximum of C$150 from free spins and 5x the bonus amount from other winnings.

Meanwhile, high rollers can opt for a variation of this welcome offer worth a 50% bonus up to C$3,000.

This casino bonus setup works great for both low to medium rollers and high rollers, as you get the freedom to choose the best offer with your bankroll. You’ll need to keep some of the terms in mind though, especially the 10-day bonus fund expiry during which the 40x wagering requirements must be met.

Other Offers and Promotions

LuckyHour maintains a busy promotions calendar with tons of fixed offers to choose from, including:

• Lucky Pack 1: Offers a 30% bonus and 50 free spins in Dragons Gold 100 with a minimum deposit of 75C$. The maximum bonus amount is 1,500C$, and there is a 40x wagering requirement for both the bonus and free spins winnings. Free spins are credited in parts of 25 every 24 hours.
• Lucky Pack 2: Provides a 30% bonus and 50 free spins in Sugar Rush for a minimum deposit of 75C$. The maximum bonus amount is 1,500C$.
• Lucky Pack 3: Includes a 30% bonus and 50 free spins in Candy Monsta with a minimum deposit of 75C$. The maximum bonus amount is 1,500C$, and there is a 40x wagering requirement for both the bonus and free spins winnings. Free spins are credited in parts of 25 every 24 hours.
• 10% Weekly Cashback: Provides up to 450C$ cashback on weekly losses. The cashback is calculated on losses from Monday to Sunday and credited the following Monday. There is a 15x wagering requirement for the cashback bonus.
• Monday Reload Bonus: Provides 100 free spins in Lucky Oak for a minimum deposit of 30C$. The promotion runs weekly from Monday to Monday, with a 40x wagering requirement for free spins winnings. Free spins must be activated within a day and are credited in parts of 50 every 24 hours.
• Friday Reload Bonus: Offers a 100% bonus of up to 150C$ for a minimum deposit of 30C$. The promotion runs weekly from Friday to Friday, with a 40x wagering requirement for bonus funds. The maximum bet during wagering is 7C$, and the bonus is valid for 10 days.
• Sunday Spin Drops: Includes 50 free spins in Savage Buffalo Spirit for a minimum deposit of 30C$. The promotion runs weekly on Sundays, with a 40x wagering requirement for free spins winnings. Free spins must be activated within a day, and the maximum winnings from bonus funds are 150C$.

It’s also worth mentioning that the site has a Tournaments tab, but no options are currently listed. In fact, the tournaments are all listed under the promotions for the time being and there are quite a few to choose from with massive prize pools.

Overall, this staggering promotions list is one of the longest and most varied I’ve seen, making LuckyHour an excellent choice if you’re looking for a platform that truly rewards your patronage.

VIP and Loyalty Program

Aside from the impressive list of promotions, LuckyHour has a loyalty program in which all players are automatically enrolled when they sign up. Here are the key details:

• The program has 16 levels – you progress by earning EXP points.
• EXP points are earned at the rate of 1 point per 1.50C$ bet.
• You’re automatically enrolled on Level 1 when you sign up.
• As you progress up the tiers, you’ll unlock better bonuses and rewards (mainly free spins).
• Level 5 upwards (700 EXP entry point) unlocks a personal account manager for more customized offers and perks.

All in all, the loyalty program is set up well, although I do think 16 tiers is too much, especially since you can unlock certain perks as early on as Level 5. Some of the highest levels also have ridiculously high entry points. For example:

• Level 10 – 75,000 EXP
• Level 11 – 250,000 EXP
• Level 16 – 1,500,000 EXP

It could be that there are unique rewards that aren’t listed on the site but as is, the perks unlocked at these high levels do not justify the high amount of betting a player would have done to reach that point. Then again, I’d expect this program to become better structured and more rewarding as the platform builds its player base.

As is, the first few levels of the program are rewarding enough for low to medium-rollers, especially if you take into account the additional fixed promotions that can be claimed.

What Games Can I Play at LuckyHour Casino?

LuckyHour Casino houses over 9,000 online casino games from over 65, reputable game studios and providers. The available genres include video slots, live casino, table games, video poker, bingo, scratch cards, crash games, dice games, and more. The only genre blind spot I found was the missing progressive jackpot genre – but hopefully, the team will add games in this sub-genre soon.

Slots

LuckyHour will become best known for its massive selection of online slots, totalling over 7,000 games from well over 50 providers. Dream up any theme, reel mechanic or game feature and you’ll find it here! I was pleased to see the large selection doesn’t make it daunting to browse – the platform comes with several handy filter options and sorting buttons to help you find your favourites to re-visit, as well as new games to try.

When I checked in, I gave some of the most popular games on the platform a spin:

• Gates of Olympus by Pragmatic Play: This Greek mythology-themed slot offers high volatility and engaging gameplay. I found the tumbling reels and multipliers provided ample gameplay variety, though triggering the free spins required some patience. Despite a few small wins, my overall balance eventually tipped into the negative, leading me to cash out after around 50 spins. RTP: 96.50%, Max Cashout: 5,000x your bet.
• Book of Dead by Play’n GO: An iconic slot with an ancient Egyptian theme and high volatility. My session saw a lot of ups and downs, with occasional small wins keeping the excitement alive. After several spins, I managed to trigger the free spins feature, but the payouts were quite low. Still, I cashed out with a small profit after around 65 spins. RTP: 96.21%, Max Cashout: 5,000x your bet.
• Miss Cherry Fruits by BGaming: This classic fruit-themed slot has a modern twist with medium volatility. I enjoyed the straightforward gameplay and vibrant graphics, though significant wins were elusive. This is a great option for casual play. RTP: 96.71%, Max Cashout: 5,000x your bet.
• Dark Wolf by Spinomenal: Set in a mysterious, dark forest, this slot offers medium volatility and captivating visuals. I tested this one out with just a handful of spins and found the gameplay to be engaging enough, but had no luck in the end. RTP: 96.31%, Max Cashout: 2,000x your bet.
• Pirates Plenty Megaways by Red Tiger: This pirate-themed slot with the Megaways mechanic provides high volatility and dynamic gameplay. My spins were a true rollercoaster, with the cascading reels offering occasional small wins. I saw this session through until I unlocked a bonus feature on my 100th spin or so – which led to a decent profit. RTP: 96.06%, Max Cashout: 10,000x your bet.

All in all, LuckyHour is an exceptional choice if you’re a slot player. That’s not just because of the large selection of games, but the entire platform is designed to reward slot players through tournaments, ongoing promotions and the loyalty program.

Progressive and Fixed Jackpots

LuckyHour doesn’t house any progressive jackpot games at the time of writing. Similarly, the fixed jackpot genre is equally lacklustre. There’s a tab listing all the available jackpot games, but I personally didn’t spot any classic titles with large pots worth chasing. This is quite a disappointment, especially given the site has exceptional game variation in its 9,000-strong title library. Hopefully, some additions to this genre are in the works.

Live Casino

The live casino section at LuckyHour is powered by top-tier providers including Evolution, Ezugi, VivoGaming, BetGames, Asia Gaming and SA Gaming. I can’t fault the range of studios here – there’s one of the best representations of this genre I’ve seen. You’ll find all the classics such as:

• Live Roulette
• Live Blackjack
• Live Baccarat
• Live Video Poker
• Live Sic Bo
• Live Andar Bahar

Each provider offers a virtual lobby where you can explore various game variants. You’ll find VIP tables, multilingual options and game setups to cater for different variants.

Plus, there are also several live casino game shows to choose from, primarily from Evolution. These include:

• Crazy Time: An interactive game show with multiple bonus rounds and huge win potential.
• Monopoly Live: A unique twist on the classic board game with live hosts and bonus rounds.
• Dream Catcher: A money wheel game with live hosts and multipliers.
• Deal or No Deal: An adaptation of the popular TV show, offering suspense and big prizes.
• Sweet Bonanza CandyLand: An interactive game show based on the much-loved slot by the same name from Pragmatic Play.

All these providers and options will deliver a high-quality gaming experience, but from the lot, I’d recommend Evolution’s and Pragmatic Play Live’s selection for the classic titles and game shows.

Table Games

If you prefer playing table games at your own pace without a live dealer, LuckyHour offers tons of options from renowned studios like Swintt, Game Art, Wizard Games and Concept Gaming. With several hundred titles available, including many classics and their variants, there’s something for everyone, with options like:

• Roulette: Enjoy titles like European and American Roulette by BetSoft, French Roulette by NetEnt and VIP Roulette by Red Rake.
• Blackjack: Options include Super 7 Blackjack by BetSoft, Blackjack Neo by Relax Gaming, Blackjack Vegas Strip and Blackjack Atlantic City by Red Rake.
• Video Poker: Try your hand on titles like Caribbean Poker, Oasis Poker, and Triple Edge Poker, all by BetSoft, as well as Joker Poker by Play’n GO and Magic Poker by Wazdan.

You’ll also find several options for baccarat, sic bo, and arcade-style table games for added variety. The selection is decently varied with plenty of classic as well as modern variant titles to choose from. I can easily recommend LuckyHour for their table game selection – although it would be nice to have some offers specifically tailored to this genre.

Other Casino Games

LuckyHour also houses a selection of niche game genres that you can enjoy. Options include:

• Crash games: Aviator by Spribe, Aero and Crash X Football Edition by Turbo Games, Space XY by BGaming and Hyper Xplorer by Mancala.
• Bingo: Titles include Circus Bingo and Bingo Gatinho by Caleta, Cleopatra’s Gems Bingo by Mascot Games, Neptune Bingo by Eurasian Gaming and Candy Dreams Bingo by EvoPlay.
• Scratchcards: Choose from Billion Llama Scratchcard, Cherry Cherry Scratchcard and Football Pro Scratchcard, all by Caleta.
• Dice games: Popular options include Dice & Roll by Amusnet Interactive, 100 Bit Dice by Relax and Nicer Dice 100 by Amatic.
• Lotto: Games include Atomico Lotto by Claeta, Lucky Lady Glamour Lotto by Champion and Sweet Lotto by Belatra.

Design and User Experience

As a relatively new platform, LuckyHour Casino is housed on a sleek, modern platform that looks great, works great and adapts to all screen sizes. Here’s a closer look at some of its key design and user experience features:

• Visual design and theme: Sporting a dark theme punctuated with bright colours and custom graphics, LuckyHour strikes the balance between familiarity and innovation.
• Navigation: The website is easy to navigate, with clear menus and categories that make finding games and promotions straightforward. Plus, you can easily access key features on the site, like the cashier or live chat, with just one click or selection.
• Loading speed: Zero complaints here! The site is optimized and runs smoothly and with zero lag – as long as you have a reliable internet connection.
• Customer support: This casino offers 24/7 customer support through live chat. More on my experience with the team below!
• Account management: Managing your account is simple, with easy access to deposit, withdrawal and personal information settings. The user interface is intuitive. The only thing I felt was missing were responsible gaming tools like deposit and loss limits.

All in all, LuckyHour offers a polished and user-friendly experience, easily competing with more well-established platforms out there thanks to its modern interface.

Mobile Apps and Game Experience

LuckyHour offers a dedicated mobile casino app for on-the-go playing and betting. It’s available for installation on both iOS (via Safari) and Android (via Chrome), meaning there’s compatibility with a wide range of devices.

If you’re playing on mobile or tablet, I suggest you opt for the app rather than an in-browser experience because the app is designed to offer the smoothest and most optimized gameplay on smaller screens.

Payment Methods at LuckyHour Casino

LuckyHour Casino offers a variety of payment methods suitable for both CAD and cryptocurrency transactions. These include:

• Card: VISA, Mastercard.
• Bank transfer: Interac.
• E-wallets: MuchBetter, Flexepin, AstroPay, Neosurf, MiFINITY.
• Cryptocurrencies: Bitcoin, Ethereum, Litecoin.

LuckyHour does not charge any fees for deposits and withdrawals meaning you keep 100% of your funds. That said, third-party fees may apply depending on the method used, such as cryptocurrency miner fees or bank transaction fees for certain amounts.

How to Deposit

To deposit funds to your LuckyHour account, simply:

1. Create an account: Sign up or log in to your LuckyHour account. Registering takes just a couple of seconds.
2. Open the cashier: Click on the purple ‘Deposit’ button at the top of the page.
3. Select your payment method: Options include card, Interac and cryptocurrency deposits. I went with Interac.
4. Enter the deposit amount: The minimum deposit is set to C$30, which is also the minimum you’ll need to deposit to claim the welcome offer.
5. Complete the transaction: Follow the prompts to finalize your deposit. Depending on the payment method selected, you might need to fill out the details in separate windows as they pop up.

Once you confirm the transaction, complete any multi-factor authentication for your card or Interac (you generally need your phone for this), and check that the funds were deposited to your LuckyHour account. This should take a couple of seconds to minutes.

How to Withdraw Your Money

When it’s time to cash out, all you need to do is:

1. Log in: Sign in to your LuckyHour account and make sure you’ve completed any pending KYC verification process – you won’t be able to complete your first withdrawal otherwise.
2. Navigate to the cashier: Click on the user icon at the top of the screen, then click on the wallet icon next to the ‘Balance’ tab. From here, select the ‘Withdraw’ tab.
3. Choose a withdrawal method: Select from the available options keeping in mind that you can only withdraw to an account you’ve used to deposit with in the past.
4. Enter the withdrawal amount: Specify the amount you wish to withdraw. This ranges from a minimum of C$30 for Interac and C$100 for cryptocurrencies. The maximum is set at C$1,500 for all withdrawal methods. Depending on your VIP level, you can increase this limit.
5. Submit the request: Fill out any further details as requested and complete the request.

LuckyHour processes withdrawal requests within 24 hours, given you have completed the necessary identity and account verification steps. The verification team operates daily from 9:00 to 18:00 (GMT+3) so I suggest completing this process the minute you deposit on this platform to save on time when you want to cash out.

Once the withdrawal request is approved, the funds are transferred quickly to your accounts, with e-wallet and cryptocurrency transactions taking just minutes to hours, and bank transfers requiring a few working days.

Security and Player Safety

Based on the details provided on the LuckyHour Casino website and my overall experience, the platform is a safe and secure choice due to the following features:

• SSL encryption: The site employs SSL encryption and advanced security protocols to protect players’ personal and financial data. To verify this, look for a locked padlock icon next to the website address in your browser. Always use a secure internet connection to prevent cybercriminals from accessing your information.
• Licensing and regulation: LuckyHour is licensed and regulated by the Antillephone N.V. Licensing Authority in Curaçao (license no. 8048/JAZ2019-049). This authority oversees tons of gaming licenses and ensures that platforms comply with regulations and operate fairly.
• Fair gaming: All games on LuckyHour are powered by random number generators (RNGs) and are developed by reputable game providers and studios. This means that all game outcomes are fair and genuinely random, giving players peace of mind while playing.
• Customer support: LuckyHour offers 24/7 customer support through live chat to assist with any issues or inquiries. This ensures that help is always available whenever you need it.

Responsible Gaming

LuckyHour has a Responsible Gaming section on the site – but I was disappointed to see that it’s mainly informative rather than practical. Here, you’ll find information on the importance of speaking to customer support to set a personal cooling-off period but that’s about it.

The site doesn’t have any tools you can access and edit to manage your play, like deposit and loss limits. Also, while the site lists external resources, there are no links to make access quick.

So, while I’m glad to see a section on this important topic on the site, I feel it’s currently there as a tick-box exercise rather than a genuine effort to help players keep track of and put controls on their play.

Customer Support

There are two ways to contact the LuckyHour Casino support team: via an email contact form or 24/7 live chat. Currently, telephone support is not listed as an option. I definitely recommend using the live chat for the fastest support response. Here’s a run-down of my experience using it:

1. After browsing the site for an hour or so and a couple of game rounds in, I launched the live chat feature by clicking on the chat icon at the bottom right of the page.
2. After filling out my name, and e-mail, and choosing English as the language option (German is also available), I was immediately connected to a human agent.
3. I asked a couple of questions of varying technicality – some general questions on the site layout and available offers, and more technical questions on the VIP program and the fine print on some of the offers.
4. After checking on their end for a few minutes, the agent got back to me with short but clear responses to my questions. Where applicable, I was also referred to the site’s terms and conditions – which was a nice touch.

Overall, LuckyHour’s customer service is fast and efficient, although I suspect the agents are trained to deal with generic queries, with any complex issues passed on to other departments. Either way, the customer service on this platform is responsive and from my initial experience – reliable.